However, since pay Lo was discontinued, it seems to be somewhat inconsistent in terms of what works and what doesn't. So what did they say when you told them that the Hydro Reach was listed on their site as a compatible phone? Lifeline Complaints Leave Assurance Wireless and go to Access Wireless.
After 3 crap phones, I bought my own which was compatible. Kyocera Contact.... on clearance at the time from Kmart..- phone. And since they discontinued pay Lo, it has become even more ambiguous. We're talking about a phone that is already yesterday's trash.Customers tend to contact the store where the phone was purchased, with little to no resolve.Instead of contacting the store, customers can contact the company directly by phone, mail or sending an email.Questions regarding billing and account information are the priority, but the customer care representative also is knowledgeable about the product and the available plans.Phone customers: 1-8777-430-2355 SIM card customers: 1-855-222-2355 Customers that want to send detailed correspondence to Straight Talk can send mail to: Straight Talk, Inc.A friend has had nothing but trouble with the free phone & they have blown her off....phone that works now! You just have to give AW a call and request an upgrade. If they refuse, your other option is to activate service with another Lifeline provider. a GSM or locked phone), or that NO Hydro Reach phones can be activated on AW at all? I got it and have had more issues with it than the cheapy cheap small reg phone they sent me in the beginning. Assurance Wireless phones are crap and I don'tcare if people say we complain about the phones.